I have written back to Mr Nader telling him I have changed webmail providers to GMAIL, it is working, is relaiable and is free.

Even though Netidentity has offered me a two month reduction when I renew my contract with them, I will not be taking up their offer.

I do hope many more folks who have been thru this difficult time with Domain Direct/Netidentity will do as I have done, and inform Mr. Nader they have left his company and found a more reliable provider.

Before Tucows purchased this company, when it worked that is!!!! I was more than happy to refer friends associates to them to obtain email accounts. NOT ANY LONGER. Look elsewhere folks as ...... Net Identity has gone down the proverbial drain!

(Godd question. I'll try to get an answer. -PZ)

This is NOT a good business practice, and I will NOT be renewing my account.

The service is horrible and inconsistent. I no longer have any faith in being able to access my email, so even when service is restored, I don't think I'll rely on the service any longer. Email is not a luxury. It is a necessity. So when are they going to stop screwing around with something that should just simply work?

NetIdentity/Tucows... please, just fix it.

GWI (UK)

Can a US-based lawyer please offer their services for a CLASS ACTION SUIT against these guys.

Thanks.

Again if it were just a few hours, I would understand, but days and days each time????

i payed for two year via PAYPAL and they haven't registerd my payment.
They never answer me about my question and i must pay via credit card for a period that i have allready payed!!!!

I do remember Mailbank. Five Dollars per year. Just e-mail. No fuzz. No bother. I got what I've paid for.

Thank you Mailbank people, wherever you are today.

I do leave Netidentity now. It's more important to get my e-mails without my name at the end, than to get my name at the end without my e-mails.

Sorry, Netidentity people, wherever you are tomorrow.

I complained, and they told me that I should just go to another mail server that could give me more reliable email. Of course, they refused to refund my money. Nice, eh? "Hey, sorry we suck, but we've got your money, so we don't care."

I really would not recommend anyone use Domain Direct or NetIdentity for any hosting or email forwarding or other email or website services.

As a user for 10 years, I hate to say it, but I'm transferring all of my domains away.

But of course, that puts me at a disadvantage, as it makes me very reluctant to jump ship and go permanently to GMail.

Does anyone have any ideas what could be done to transform Tucows/Netidenty's level of service? 99.99% uptime is do-able, as others, even smaller companies, manage to do it. So what's missing since Tucows bought Netidentity that would make the difference?

In the meantime, I sit here know that people are starting to think that they can't count on me, only because I can't count on Netidentity.

Shameful service, Tucows, shameful.

http://www.thomascrampton.com/internet/netidentity-email-outage-19-hours-and-counting/

(Thanks Thomas. -PZ)

UNACCEPTABLE performance, Tucows, Domain Direct, NetIdentity. SHAME on you. SHAME.

I knew this was going to become an issue when I first discovered that these NetIdentity had basically gone through the phonebook and registered a great majority of the sur-name domains. There definitely should have been some type of FCC or FTC SLA and consequetly penalties for poor service imposed, since these guys have damn near a monopoly on most of the sur-name domains.

With great power, comes great responsibility. These guys seem to have missed that lesson.

That's my perspective on the current condition.

(I'm no lawyer, but even with a class action, how much in damages could people claim? It's hard to convert unbelievable annoyance and frustration into money that a jury could comprehend. As a Netidentity subscriber for more than 10 years myself, what I;'m most worried about is them just selling the domains to a single user so we lose our email addresses. -PZ)

(There is a number on the Netidentity web site. Good luck. -PZ)

(No, you can't take it with you as they own it. Sad, isn't it. -PZ)

First, and most important, their mailservers are on spam lists, so your email from there won't be delivered.

Second, Netidentity/Domain Direct/Tucows
service is THE WORST.

Period.

Ever.

Worse than the Phone Company.
Worse than the Post Office.
Worse than the Department of Motor Vehicles in Hollywood on a Saturday afternoon.

They don't care.
They don't have to.

Their blog strings people along, saying variations on "things will get better" and "wow, we've added a new feature." That is ALL it does.

They make you jump through hoops to post on their blog, and then when you are on, if you complain about Netidentity/Domain Direct/Tucows ROTTEN service, you are thrown off the blog.

I gave up.

At least, I thought I did. I offloaded my many emails (by hand, one at a time, because nothing works on my webmail account), and set the mail server to forward all emails, and I walked away.

I thought.

Then I started missing important email.

Their randomly-set spam filter ingests some unknown quota of the mail they are only supposed to forward.

I have to go in and check it every day, and download the ones I need.

Unbelievable.

I've called and written. No response. One "service" ticket was returned - FOUR MONTHS later, by a person of indeterminate origin, whose misspellings and grammar indicate English is a new hobby for him.

BEWARE! STAY AWAY! DO NOT USE!

(Thanks Monty. That's good advice for people thinking about joining up, but what about we poor users who have invested years into using a Netidentity email address? It's not as though you can just pick it up and take it with you. -PZ)

Kevin@Furlong.com

Since 2 months some of my emails are delayed by a few hours to more than 24h.

The fact that it's the emails I send to my contacts is hard to understand. They are coming from the domaindirect servers and are 'on hold' for an unspecified amount of time....I just can't understand such a behaviour.

For someone looking into buying services from domaindirect - at least for the last 1 - 1.5 years, I can't give good advice and would suggest to for other providers.

I'm sorry, I'm sad, I'm a customer and got no help, no answers, no email delivered!

I'm running a business, the POINT for having a netidentity address was that it is simple and easy to remember, but now? Should I change? I just don't know.....

thumbs down domaindirect....

cheers
sbarbieri

They won't answer ANY problems via email, they don't answer their support number and are keeping our money without providing the service they promised

STAY AWAY from NETIDENTITY, DOMAINDIRECT and TUCOWS unless you either want to throw your money down the drain or have enough money to sue them in the US

I own a domain named cascinagiardino.com from years and now you know what? Enom, competitor from Tucows, has taken my domain!!!! I paid as usual my domain renewal the last october. But I couldn't get into my webmail and website since November. Last week checking the WHOIS information from my domain I came out to Enom. I wrote a ticket on the website of Enom, which they replied within 48 hours and told me that exactly they own my domain since last January 15th. The funny thing is that when I check my details in the netidentity website it confirms that I should be have the domain.

Well, as many of you I never have a replied from Netidentity (unless those stupid automatic responses). And I am going to start a legal action against Tucows for this.

Anyone willing to join me? please reply to info@brumbume.com

Micaela Cestaro
Italy

(That's a horrible situation Micaela. The trouble is, none of us who are Netidentity users own anything. We "rent" the access to our chosen name, but what guarantee does that give us? -PZ

22 DAYS!

I have submitted dozens of tickets, spent hours on hold and have yet to speak to or hear from anyone at the "customer service centre"

If anyone has had any success getting hold of someone from this theiving abomination of a company please post details here.

Thanks

This has been the status since the 10th January

I have sent over 2 dozen tickets to their customer service centre and tried calling at least 20 times to no avail.

I have, as yet, received no acknowledgment, no information, no help or advise from ANYONE at Netidentity.

They are an absolute joke

P.S Do they even know about the legions of dissatisfied customers out here? Do they know about this page?

(Even the word "they" raises questions. Who is there within the organisation who is responsible or cares. Is Ross still coontactable? -PZ)

We pay good money for this service, excuse me? did I say service - lack of service more likely. I have recently renewed my account for ONLY one year - the least amount of time I can renew for with NI .... and I will use this time fruitfully whilst I migrate all my information to a different provider and notify all necessary of my new email details.

I have waited patiently for TUCOWS to fix this problem; to notify me that they acknowledge there is a problem; to answer my multiple requests for assistance... enough is enough me thinks....

Shame really, they WERE ONCE reliable, now they are of no further use to me. I will not be recommending them to anyone.

I have gone to composing in WORD and pasting in the emails, shich I shouldn't have to.

I sent 4 emails this AM anout session expiration and plan to do so every time it happens. I have sent a dozen unanswered emails over the past few days, with no reply. Suppose I could call them, but waiting on hold is a pain, too.

They extended my membership 3 mo after last falls webmail issues and now I am reminded to payup again by May....not likely.
Will be painful to move my web site, but is looking like I have to do it.

Anybody have any new news as to whether things will get fixed soon? Otherwise, I will go domain name shopping elsewhere.

Of course all attempts to contact NetIdentity either fail or are flat out ignored. I have had open support tickets for over a month on varioius critical problems and there has been NO contact from them whatsoever.

The problem is they have us over a barrel. I have been using my surname domain for 10 years and the hassle to change it will be enormous.

I HATE NETIDENTITY

They are a joke.

The touted improvements haven't happened. What has happened -
1. My contact list has been obliterated.
2. My spam has grown exponentially.
3. My trusted senders end up in the spam queue.
4. My sent email is blocked because it's been tagged as potential spam.
5. My trouble tickets have been ignored.
6. My bitching tickets have been responded to.
7. My email filters on the account are not active.
8. The sign in passwords are different for the user site and the trouble ticket site - although the user ID is the same.
9. Often can't log in.
10. Site performance has dropped into the abyss.

Any other reasons to join netidentity?

Save your money and use gmail or hotmail or even yahoo.

k

(Can't argue with you Kevin. They took a working business and replaced it with rubbish. -PZ)

Cheers.

hwelsh@prodigy.net.mx

(Thanks Hernan. -PZ)

In that time I have sent them 4 "tickets" and tries calling their customer service numbers a dozen times.

I have yet to speak to anyone there and have received no reply to any of my messages.

An absolute disgrace.

Surely they are the worst e-mail provider on Earth.

The upgrade has been a disaster.

I have had endless problems with my e-mail account (unable to send, no html format, search application not working etc) since the upgrade and have send message after message to their customer support all without acknowledgment. They don't have any information about this latest round of problems and there is never anyone at the end of any of their support phone numbers.

I'll be cancelling my account

nothing seems to work any more, email forwarding, spam filter, webmail returns errors and when you do get in, its too darn slow to view your messages.

i think the best solution is to cancel my account.

Chris. (very PO'ed)

Oh well... I'm looking for a new e-mail address. I'll be dropping not one, but THREE e-mail addresses from NetIdentity once the bill comes due again. Mine, my brothers, and a close friend of mine.

Netidentity is ... gone.
The site doesn't respond/exist, whatever.

Anybody know what's going on?

(www.netidentity.com loads okay for me. -PZ)

Regs,

Cathrine, Oslo

(Oh I wouldn't worry Cathrine. They'll probably make you suffer this for a year then give you a rebate of three months. Do I sound bitter? Anyway, hello to Norway.-PZ)

I haven't been able to get or send e-mail for 4 days now (12-10-07).

(Tell me about it. I got my account going myself - no help from them. -PZ)

What's going on?

hitomi@behappy.com

Just quit Netidentity. They are incompetent and should be out of business.

Is there any way I can get my name away from them via my own domain registration?

The new management should be tarred and feathered for ruining an amazing service (under the old management).

(There's no way you can force them to relinquish the domain name. At best you can find a similar one to register yourself. -PZ)

I was carefull about where it was used. I have a "junk" e-mail account for times I am unsure of a company.

Due to the poor service, unreliable mail delivery, greatly increased SPAM and lousy user interface I must change e-mail addresses.

Suggestions:

Register your own domain. It's cheap and easy. You can use something as easy as lastnamemail.com. (ie smithmail.com). Find an e-mail privider (like gmail for domains or everyone.net). If you don't like the service you can move to another provider and never change your e-mail address.

(I can think of two reasons off the top of my head Drew. 1. Many Netidentity users have had their accounts for years and don't want to have to change their email address. 2. Many users went to Netidentity because they were able to use their own name for email. -Paul Zucker)

No emails is being answered by those in charge of this company. It is like I am not worth shit!

The place to post comments to customer support does not work. It is not possible to send them anything from there.

Some of my emails is lost in thin air. People do not receive them.
Some emails sent to me has gone the same way. My totally FREE Lycos accound is much, much better than this.

NO emails sent is copied to a sent folder any more!

The Netidentity page is the slowest page to load on the entire internet right now..

Is there any HOPE??

(Hi Helga. Try visiting info.netidentity.com which is a blog set up by Netidentity's Ross Rader. It appears to be the only way to hear what is happening and get a message to Netidentity. =Paul Zucker)

Over 90 000 users have been affected, with still no ETA on a fix for all the various problems.

http://tucowed.blogspot.com/

There is no REAL solution to the NetIdentity/NamePlanet problem anymore: they're already too far on their way, going down under (no pun intended - grin)!

The present situation has been going on for about two weeks now. Although halfway this period I was "allowed" by Tucows to use my webmail again, many of my mails don't arrive on account of providers like AOL not delivering them, but deleting them as spam straight away. I'm in DEEP sh*t, among other things facing an American malpractice suit (which for me as a Dutchman is a quite new experience) on account of my emails first not working at all, and subsequently not getting through to an as yet unkown number of addressees. I shudder at the thought of the plaintiff winning that suit, and so should Tucows.

As I said earlier, there is no REAL solution anymore, just a (partial) alternative to email: I've been shoving many of my clients and friends into http://jaapverduijn.newnetmail.com (NewNetMail).

You might want to have a look there. Although it is far from a COMPLETE replacement for email, it certainly has some very useful options, not to mention the fact that the FREE version will do perfectly for most people. Free, safe, spamfree, virusfree, completely user-controlled and, in contrast with NetIdentity/Nameplanet, it WORKS. Again: it's not a "universal" email, but for limited, private and confidential use it's very good indeed.

For your "general" email, well... I don't think NetIdentity will survive. They managed to get their whole bunch of email addresses placed on lots of spamlists, the result being that that us poor gubbers never know whether our mail will be delivered or not. Sometimes the "postmaster" informs us that it wasn't, but fairly often emails sent from a NetIdentity or NamePlanet account are deleted without either the sender nor the alleged receiver noticing.

They have become unacceptable to serious users so: run. Run like... well.

Jaap Verduijn.