After being on line to Telstra yesterday for another two departments and 75 minutes, I was credited with $1138.73 cents. When I asked about my letter from Dun and Bradstreet (D&B), and if there is proof to give them or a reference number, Telstra said:

"Sorry, I haven't dealt with that before, I think it will be OK, just call them and tell them and your file will be transferred to a liaison case officer who will then get in touch with Telstra."

Yesterday I was very angry after I rang D&B to tell them Telstra had just credited that amount and I was calling to tell them, the "overseas person on the phone told me I will have to call them tomorrow, with the details again.

No I do not want to call again this is Telstra's f*** up. Why should I be making all these calls, he told me to send an email to telstrasupportdnb.com.au, otherwise It will affect my credit rating. The email address wasn't recognised, so I Google it and ended up here at HelpStation.

This has been a 500 hr resolution campaign, and If you only knew how much money I have spent with Telstra over the last three years. Never wanted to go back to them,

Now I still have to fill out another complaint form to get $300 back from Bigpond which they made me pay to terminate a contract before I could complain. By the end of all this, they should owe me about $150 which if I didn't feel so strongly about pursuing. By the way D&B said on the phone straight away

"Would you like to pay the whole amount now or just half today?

I said I'm not paying any of it .

My advice ... from the very first moment of a dispute keep a diary and write down your details

Melanie , , Australia